Privacy Policy
Your privacy matters. This policy explains what we collect and why.
Last updated: April 2026
Overview
hyhai (“we”, “us”) provides an AI creative platform (images, video, chat, characters, workflows). This Privacy Policy describes how we handle information when you use our website and services. By using hyhai, you agree to this policy.
Information we collect
We may collect: account information (email, display name), usage and device data (logs, approximate region, browser type), content you submit for generation (prompts, uploads), billing-related data if you purchase credits or subscriptions, and communications you send to support.
How we use information
We use data to operate and improve the service, authenticate users, process generations through our and third-party AI providers, prevent abuse and fraud, comply with law, and communicate product updates. We do not sell your personal information.
Third-party AI providers
To fulfill generations, prompts and related parameters may be sent to model providers you select (e.g. cloud APIs). Their processing is governed by their own terms and privacy policies. Do not submit secrets or regulated personal data in prompts unless you understand the risks.
Retention & security
We retain information as needed to provide the service and meet legal obligations. We use industry-standard safeguards; no method of transmission over the Internet is 100% secure.
Your choices
You may access or update certain profile information in account settings. You can contact us to request deletion where applicable law requires. Some processing is necessary to provide the core service.
Contact
Questions about this policy: use the Contact page or the support channel listed there.